Managing Knocks Your Socks Off Service


Book By: Chip R. Bell & Ron Zemke

The authors draw on insights from top companies, including Zappos, Marriott, and Costco to show managers and leaders how to boost their bottom line by skillfully managing the design and delivery of great service. The book includes tools ad techniques for creating a motivated service team starting with the basics: hiring, training, and empowering high-potential employees–and building a bond of trust and respect with service staff.

  Ask a Question



There are no reviews yet.

Be the first to review “Managing Knocks Your Socks Off Service”

Your email address will not be published.

No more offers for this product!

General Inquiries

There are no inquiries yet.